Frequently Asked Questions
How do I create an online account?
-Click the button for “Sign In Here”. Click the button for “Register”. Please complete the registration form and password link will go to your email once the registration has been approved. Please check your SPAM/Junk Folder. The password will be good for 5 days.
How do I register my additional property/account number?
- Log in. Please click the "Switch Account" button at the top of the page. Please click "Register an Additional Property"
-To switch to your other account, please click "switch account" button at the top of the page beside the "log out" button.
How do I change my email address and password for the website?
-Log in and go to Account information. In the drop down menu, select My Profile and scroll down to the middle of the page where email address and password are listed.
How do I contact my property manager thru website?
-Log in to your account and go to “Contact Us”. This message will go directly to your property manager.
How do I update my mailing address?
-Please email firstname.lastname@example.org
How do I view association documents?
-Please log in to your account and go to About Us. In the drop down menu select Documents. Please click on the folder to view the contents.
Will my recurring online payment automatically change if the dues amount changes?
-No, please log in to your account and update the amount.
How do I update the amount on my recurring payment?
-Log in to your account and go to Account information. In the drop down menu, select Pay Assessment. Scroll down to Recurring Payments and click edit. Please scroll up to view pop-up box. Please change the amount and click save. *If a red stop sign is beside your phone number please delete it and type it in again with no parenthesis or dashes.
How do I stop my online recurring payment?
-Log in to your account and go to Account information. In the drop down menu, select Pay Assessment. Scroll down to Recurring Payments and click delete. If this is a credit card payment please click pay by credit card.
Is there a fee for an online payment?
-Yes, a third party echeck processing fee of $1.99 will be applied at the time of payment. Credit card fees are based on your payment amount. If a change is made to your recurring payment ie. a date change, amount change or new recurring payment a fee will be applied.
Who do I contact if i have a question regarding my account?
-Email HOA@wmdouglas.com or call (704) 347-8900 and ask for Homeowner Services.